Find answers to frequently asked questions on our FAQ page.

Order online any time with our secure system, or call: 888.884.5669 (toll-free) or 928.204.1066 (International).

Student Discount Policy
We are pleased to offer a 20% student discount to faculty, actively enrolled full-time and part-time college or university students. The student discount is also available to those who have graduated within 90 days of the date they order. Cannot be combined with other discounts or coupon codes.

Please note that you will need to provide proof of academic status before you can use the product.

Shipping Policy
If applicable, products will ship within one business day. Shipping delays may occur during holiday season due to increased demand and Winter weather conditions. Please allow 5 business days for domestic delivery via USPS or 10 business days for international delivery via FedEx. Expedited shipping options may be available for an additional fee. Product shipments may be subject to the customs fees, taxes and import duties of the destination country to which your product order ships. These charges are always the recipient’s responsibility.

For a limited time, free shipping is available to Wiley CPAexcel orders sent within the United States – including APO/military addresses containing a U.S. zip code. After entering a valid U.S. address during the checkout process, you will be able to select free shipping. Wiley CPAexcel reserves the right to use the lowest cost means for free shipping. You may select from faster shipping methods during checkout at an additional cost.

Return Policy
In the event you are unsatisfied with your purchase, a full refund (less shipping fees and e-textbook charges) will be issued upon request within 10 business days of purchase. Refunds will not be issued after this time. Shipping fees will be deducted from your refund. You will be responsible for the shipping fees to return the physical materials to us. Refunds of physical materials must be returned in as-new condition within 14 days of the refund agreement and will be inspected by our customer service department. This refund agreement is subject to change without notice. For customers receiving a gift card or a rebate check as part of your Wiley CPAexcel purchase, the amount of gift card or rebate check will be deducted from your refund. For customers selecting the e-Textbooks option with their courseware, Wiley CPAexcel e-Textbooks are distributed through a partnership with VitalSource Bookshelf and are not eligible for a refund.

Sales Tax
Sales tax will be calculated at checkout based on local laws of the purchaser.

Forms of Payment
We accept Mastercard, Visa, Discover or American Express.
If you pay by credit card, your card will be processed immediately and, if applicable, your CPAexcel serial number will be emailed to you within one business day.

Wiley CPAexcel is a browser-based, online course optimized for desktop and tablet use. We highly recommend using the latest version of Chrome or Firefox as your browser.

Minimum system requirements:

• Internet connection: An internet connection is required with high speed access recommended. 
• Supported Operating Systems: Windows 10, 8, 7; Mac OS X 10.1 or newer
  
• Supported Browsers: Google Chrome, Mozilla Firefox, IE 11
• Minimum Hardware Requirements: Intel Pentium 4 2.33GHz, AMD Athlon 64 2800+ processor (or faster), 256MB RAM

We stand behind our products and want to ensure our customers are completely satisfied.

In the event you order a Wiley CPAexcel product and decide you do not want to keep it, a full refund (less shipping fees) will be issued upon request within 10 business days of purchase. Refunds will not be issued after this time. This refund agreement is subject to change without notice.

Shipping fees will be deducted from your refund. You will be responsible for the shipping fees to return the physical materials to us. Refunds of physical materials must be returned in as-new condition within 14 days of the refund agreement and will be inspected by our customer service department.

For customers receiving a gift card or a rebate check as part of your Wiley CPAexcel purchase: the amount of the gift card or rebate check will be deducted from your refund.

For customers selecting the e-Textbooks option with their courseware, Wiley CPAexcel e-Textbooks are distributed through a partnership with VitalSource Bookshelf and not eligible for a refund.

To request a refund, please contact the Wiley CPAexcel Customer Service Department:

North America: 1.888.884.5669
International: 1.928.204.1066
E-mail: info@efficientlearning.com