Shipping Information & Return Policy
If applicable, products will ship within two business days, unless otherwise specified (this include backorders, pre-sales, and specific CFA Exam Review products, such as the 11th hour Guide.)
Shipping delays may occur during holiday season due to increased demand and Winter weather conditions.
Please allow 5 business days for domestic delivery or 7 business days for international delivery, unless otherwise specified.
Expedited shipping options may be available for an additional fee. Product shipments may be subject to the customs fees, taxes and import duties of the destination country to which your product order ships. These charges are always the recipient’s responsibility.
For a limited time, free shipping is available to Wiley Efficient Learning orders sent within the United States – including APO/military addresses containing a U.S. zip code. After entering a valid U.S. address during the checkout process, you will be able to select free shipping. Wiley Efficient Learning reserves the right to use the lowest cost means for free shipping. You may select from faster shipping methods during checkout at an additional cost.
In the event you are unsatisfied with your purchase, a full refund (less shipping fees and e-textbook charges) will be issued upon request within 10 business days of purchase. Refunds will not be issued after this time.
Shipping fees will be deducted from your refund.
You will be responsible for the shipping fees to return the physical materials to us.
Refunds of physical materials must be returned in as-new condition within 14 days of the refund agreement and will be inspected by our customer service department. This refund agreement is subject to change without notice. For customers receiving an iPad Apple Store Gift Card as part of your Efficient Learning purchase: the amount of the gift card will be deducted from your refund.
For customers selecting the e-Textbook/eBooks/pdfs option with their courseware, Wiley Efficient Learning e-Textbooks are distributed through a partnership with VitalSource Bookshelf and are not eligible for a refund.